General terms and conditions

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Consumer Obligations During the Cooling-Off Period
Article 8 – Exercising the Right of Withdrawal and Returns
Article 9 – Obligations of Wise Rootz in the Event of Withdrawal
Article 10 – Exclusion of the Right of Withdrawal
Article 11 – Price
Article 12 – Performance of the Agreement and Warranty
Article 13 – Delivery and Performance
Article 14 – Subscriptions and Recurring Deliveries
Article 15 – Payment
Article 16 – Complaints Procedure
Article 17 – Applicable Law and Disputes
Article 18 – Additional Provisions and Intellectual Property
Article 19 – International Orders and Geographical Sales Restrictions
Article 20 – Age Restriction for Microdosing Products

Article 1 - Definitions

In these Terms and Conditions, the following definitions apply:

1. Wise Rootz / entrepreneur: the company Wise Rootz, as further defined in Article 2 of these general terms and conditions.

2. Consumer: the natural person acting for purposes outside their trade, business, craft or professional activity.

3. Customer: any natural person or legal entity that enters into an agreement with Wise Rootz. Where these Terms and Conditions specifically refer to consumer rights, those rights apply exclusively to consumers.

4. Product: any physical product offered by Wise Rootz through the webshop.

5. Fresh product: a product that, due to its nature, has a limited shelf life and/or requires specific storage conditions, including fresh microdosing truffles.

6. Distance contract: an agreement concluded between Wise Rootz and the consumer without their simultaneous physical presence, for example through the webshop.

7. Cooling-off period: the statutory period during which a consumer may exercise the right of withdrawal, insofar as the right of withdrawal applies.

8. Right of withdrawal: the statutory right of a consumer to withdraw from a distance contract within the cooling-off period, provided that no statutory exception to this right applies.

9. Carrier: the external delivery service engaged to deliver an order, such as PostNL or DHL.

10. Day: calendar day, unless expressly stated otherwise.

11. Model withdrawal form: the form by which the consumer may withdraw from the agreement. The current [model withdrawal form] is available on the Wise Rootz website.

Article 2 - Entrepreneur's identity:

Wise Rootz
PO Box 24
1870 AA Schoorl
The Netherlands

Email: info@wiserootz.nl
Chamber of Commerce number: 83901043
VAT identification number: NL003893882B71

Wise Rootz can be contacted using the contact details provided above. For questions about an order, return or complaint, please contact us by email.

Article 3 - Applicability

These Terms and Conditions apply to every offer made by Wise Rootz and every agreement concluded between Wise Rootz and a customer via the webshop or otherwise at a distance.
Before an agreement is concluded, the customer is given the opportunity to review these Terms and Conditions. In the case of an electronic agreement, the Terms and Conditions will be made available in such a way that the customer can easily save them and consult them at a later time.
By placing an order and agreeing to these Terms and Conditions, the customer confirms that they have had the opportunity to review these Terms and Conditions.
If specific products are subject to additional terms, conditions of use or restrictions, these will be clearly stated before or at the time the agreement is concluded. In such cases, these additional provisions form part of the agreement.
If any provision of these Terms and Conditions is found to be wholly or partially null and void, voidable or otherwise unenforceable, the remaining provisions will remain in full force and effect to the greatest extent possible. To the extent permitted by law, the relevant provision will be replaced or interpreted in a manner that most closely reflects its intended purpose and effect.
For consumers, the mandatory consumer rights applicable to the agreement shall apply at all times. No provision of these Terms and Conditions is intended to exclude or limit consumers’ statutory rights where such exclusion or limitation is not permitted by law.

Article 4 - The offer

Wise Rootz describes its products as clearly, completely and accurately as reasonably possible, so that the customer can make an informed assessment of the product before purchase. Important information concerning, among other things, contents, composition, use and any specific conditions or warnings is provided with the relevant product.
Images, colours and packaging on the website are displayed as accurately as possible. Minor variations in, for example, colour, shape, size, weight, texture or appearance may occur, particularly as Wise Rootz uses natural products and ingredients. Such natural variations do not necessarily constitute a fault in the product.
With natural products, it is also possible to taste, smell, colour, texture and other natural characteristics may vary slightly from one harvest, batch or product to another. This is inherent in natural raw materials, provided that the product supplied meets the agreed specifications and statutory quality requirements.
If an offer is valid only for a limited time, is subject to limited stock or is subject to specific conditions, this will be stated in the offer where relevant.
Obvious clerical, typing, data entry or pricing errors shall not be binding on Wise Rootz if it should reasonably have been clear to the customer that a mistake had been made. Wise Rootz will inform the customer of this as soon as possible and, where applicable, offer the option to proceed with the order under the correct terms and conditions or to cancel it.
Product information on the website is intended to inform customers about the product and its use. Information about botanical ingredients, cocoa, mushrooms, microdosing or other products is, unless expressly stated otherwise, This is not individual medical advice and is not a substitute for advice from a doctor, pharmacist or other qualified healthcare professional.
The customer is responsible for reading and following the instructions provided with the product instructions for use, recommended dosage, storage instructions, warnings and any contraindications.
If, due to the nature, composition or applicable laws and regulations, a product may only be sold or supplied to a specific target group, Wise Rootz may impose additional conditions on the order and delivery.

Article 5 - The agreement

The contract between Wise Rootz and the customer is concluded as soon as the customer has accepted the offer, has complied with the conditions set out therein, and Wise Rootz has processed the order has been confirmed electronically.
After placing an order, the customer will receive a confirmation at the email address provided, containing the order details. The customer is responsible for providing a a correct and valid email addressand for checking the order details.
Wise Rootz takes appropriate technical and organisational measures to ensure a secure electronic ordering and payment environment and handles personal data and payment details with care.
Wise Rootz reserves the right to, within the limits of the law, the right to refuse or cancel an order where there is a valid reason for doing so. This may be the case, for example, where:
- an apparent error in the price or import details;
- insufficient stock or unexpected unavailability of a product;
- a suspicion of fraud, misuse or an unlawful transaction;
- failure to meet an applicable age or sales requirement;
- an order that contravenes applicable laws or regulations;
- a delivery address that appears to be incorrect, incomplete or where delivery is not possible.
If Wise Rootz cancels an order that has already been paid for before it has been delivered, the amount paid for the cancelled order will be refunded as soon as possible via the original payment method, unless otherwise agreed with the customer.
The customer is responsible for checking the details provided during the ordering process, including their name, delivery address, email address and the products and quantities selected. If the customer discovers an error after placing their order, they must to contact Wise Rootz as soon as possible. As long as the order has not yet been processed or dispatched, Wise Rootz will endeavour, where reasonably possible, to amend the details.
Once an order has been processed or handed over to the carrier, Wise Rootz can cannot guarantee that a change of address, a change to products or a cancellation is still possible. This does not affect any statutory rights the consumer may have, including the right of withdrawal for products to which this right applies.
The contract, order confirmation and the information relating to the contract are provided electronically in a form that the customer can retain and consult.

Article 6 - Right of withdrawal

In the case of a distance contract, a consumer is, in principle, entitled to cancel the contract to cancel within 14 days without giving any reason, unless a statutory exception to the right of withdrawal applies to the product in question.
The cooling-off period begins on the day after the consumer, or a third party designated by the consumer (other than the carrier), has received the product.
Where several products in a single order are delivered separately, the cooling-off period begins on the day after the consumer, or a third party designated by the consumer, has received the latest product.
To exercise the right of withdrawal, the consumer must clearly inform Wise Rootz within the cooling-off period that they wish to withdraw from the contract. This can be done via the online cancellation function on the website, by email via info@wiserootz.nl or with the standard withdrawal form. Use of the standard form is not compulsory.
In the event of withdrawal, the consumer is not required to no need to give a reason.
The right of withdrawal applies only to products to which this right applies by law. For certain products, including those that may spoil quickly or have a limited shelf life, the right of withdrawal may be excluded by law. The applicable exceptions are set out in Article 10 – Exclusion of the right of withdrawal and, where required, are stated alongside the relevant product prior to purchase.
If Wise Rootz fails to inform the consumer of their right of withdrawal in accordance with the statutory requirements, the statutory cooling-off period may be extended. The relevant statutory provisions remain fully applicable.

Article 7 - Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer Handle the product and its packaging with care.
The consumer may only unpack and examine a product to the extent necessary to nature, characteristics and functioning of the product to determine. The basic principle is that the consumer should be able to assess the product in the same way as would reasonably be possible in a physical shop.
If the consumer goes beyond what is necessary to assess the product and the product consequently loses value, the consumer may be liable for this loss in value, to the extent permitted by law.
Products being returned must, as far as is reasonably possible, be returned complete with all parts and accessories supplied. The absence of the original packaging does not automatically result in the loss of the right of withdrawal, but the consumer may be liable for any damage or loss of value resulting from unnecessary use or careless handling.
For reasons of food safety, health protection and hygiene Edible products and other eligible products must be handled with care and in accordance with the storage instructions provided with the product. For products in respect of which the right of withdrawal is excluded by law, the provisions of Article 10 – Exclusion of the right of withdrawal.
The right of withdrawal is intended to enable you to assess a product and, insofar as this right applies, no trial or free-of-charge period. Consuming or using a product, either in full or in part, may affect your right of withdrawal or result in a reduction in value, depending on the product and the applicable legal provisions.

Article 8 – Exercising the right of withdrawal and returns

If the consumer wishes to exercise their right of withdrawal, they must to notify Wise Rootz unequivocally within the applicable cooling-off period. This can be done using the online cancellation function on the website, or by email via info@wiserootz.nl or with the standard withdrawal form.
Once the consumer has given notice of withdrawal, they must return the product as soon as possible and no later than 14 days after the notification to return it. This deadline is met if the product is dispatched before the 14-day period expires.
The consumer must, as far as is reasonably possible, complete and carefully packaged return it, together with the accessories supplied, in accordance with Wise Rootz’s return instructions.
The The direct costs of the return shipment are to be borne by the consumer, unless Wise Rootz has expressly stated in advance that it will bear these costs, or the return is due to an error on the part of Wise Rootz or a product that does not comply with the contract.
The consumer is responsible for a proper packaging of the return parcel. Wise Rootz recommends using a delivery method with Track & Trace and keeping the proof of dispatch until the return has been fully processed.
The risk and the burden of proof regarding the correct and timely exercise of the right of withdrawal lie with the consumer. The consumer must therefore be able to demonstrate that the withdrawal was notified in good time and, where applicable, that the product was returned in good time.
A return shipment may not be made without prior authorisation unpaid or cash on delivery are sent to Wise Rootz. Any additional costs incurred as a result may be borne by the consumer to the extent permitted by law.
Products for which, pursuant to Article 10 – Exclusion of the right of withdrawal Products for which no right of withdrawal applies cannot be returned via the withdrawal procedure. This does not affect the consumer’s statutory rights where, for example, a product is damaged, incorrectly delivered or otherwise not in accordance with the contract.

Return address: Wise Rootz will provide the current return address and return instructions once the cancellation has been notified.

Article 9 – Wise Rootz’s obligations in the event of withdrawal

Where the consumer validly withdraws from the contract, Wise Rootz will confirm receipt of the notice of withdrawal as soon as possible.
Wise Rootz will refund the payments received from the consumer for the products covered by the cancellation, including any costs relating to the cheapest standard delivery offered by Wise Rootz for the original order.
The refund will be made as soon as possible and no later than 14 days from the date on which Wise Rootz received the notice of withdrawal. Wise Rootz may delay the refund until the returned product has been received, or until the consumer has provided proof that the product has been returned, whichever occurs first.
In principle, Wise Rootz uses the following method for refunds the same payment method as that used for the original payment, unless a different method of refund has been expressly agreed with the consumer. The consumer will not be charged any fees in connection with the refund.
Where the consumer deliberately opted for a a more expensive delivery method than the cheapest standard delivery offered by Wise Rootz, Wise Rootz is not required to refund the difference in postage costs.
Where only part of an order is cancelled, the original delivery charges will not be refunded if these charges would also have been payable had only the retained items been ordered. Insofar as the law provides otherwise in a specific case, the statutory provisions shall apply.
If the product has lost value because the consumer has used it beyond what was necessary to ascertain its nature, characteristics and functioning, Wise Rootz may charge for depreciation, to the extent permitted by law.
This article applies only where there is a valid right of withdrawal. For products which, pursuant to Article 10 – Exclusion of the right of withdrawal Where the right of withdrawal is lawfully excluded, there is no obligation to refund on the grounds of withdrawal.

Article 10 - Exclusion of the right of withdrawal

The statutory right of withdrawal does not apply to products covered by a statutory exception. Wise Rootz will only invoke such an exception where this is permitted by law and the consumer has been clearly informed of this before the contract is concluded.

Fresh microdosing truffles Due to their nature and limited shelf life, these products are excluded from the right of withdrawal. Once dispatched, Wise Rootz is no longer able to monitor the storage conditions and quality of these fresh products. For reasons of product safety, returned fresh truffles cannot be resold.
For other products that may spoil quickly or have a limited shelf life, the right of withdrawal may also be excluded if the goods fall within the relevant statutory exceptions. Where this applies, it will be clearly stated before purchase.
Sealed products which, for reasons of health protection or hygiene, are not suitable for return once opened, may only be returned provided the seal remains intact. Once the seal has been broken by the consumer following delivery, the right of withdrawal lapses, provided that the conditions of the statutory exception are met.
Paragraph 3 may include, amongst other things:
- botanical tinctures, if the bottle’s sealing ring has been broken;
- ceremonial cocoa and other food products, once the sealed packaging has been opened.
A product that has been opened, used or partially consumed cannot be returned solely on the grounds that the taste, smell, texture or personal experience does not meet the consumer’s expectations. Personal satisfaction with, or the perceived outcome of, a product does not in itself constitute a defect in the product.
The above exceptions do not affect the consumer’s statutory rights where a product damaged, incorrectly delivered, defective or otherwise not in accordance with the contract is. In that case, the consumer should contact Wise Rootz as soon as possible.

Article 11 - The price

Unless otherwise expressly stated, the prices quoted for the products are, including VAT and excluding any delivery charges. Any delivery charges will be clearly shown to the customer before the order is finalised.
The price displayed at the time the order is placed and confirmed by Wise Rootz in the order confirmation shall apply to the contract, subject to any obvious error in price, import or technical details as referred to in Article 4.
Wise Rootz may change its prices, offers and discount promotions from time to time. Any subsequent price change has has no effect on an agreement that has already been concluded.
Discounts, discount codes and promotional offers are valid only during the specified period and subject to the terms and conditions set out therein. Unless expressly stated otherwise, discount codes and offers must not be combined with one another.
If there is a limited stock available for an offer, the offer is valid whilst stocks last or for the duration of the specified promotional period.
If the government applies the relevant VAT rate or other statutory levies should this change, Wise Rootz may adjust its prices accordingly.
Any price differences arising from limited-time offers, discount promotions or subsequent price changes do not entitle the customer to a refund of the difference for products purchased before the relevant price change or promotion.

Article 12 – Performance of the contract and warranty

Wise Rootz guarantees that the products supplied comply with the contract, the specifications stated for the product and the statutory requirements which are in force at the time of delivery.
The consumer is entitled to the statutory guarantee. This means that a product must meet the consumer’s reasonable expectations of it, taking into account, amongst other things, the nature of the product, the product information provided and its normal use.
As Wise Rootz sells products of natural origin, there may be variations between products and batches natural variations in, amongst other things, colour, taste, smell, shape, size, weight and texture occur. Such natural variations do not in themselves constitute a defect, provided that the product complies with the agreed specifications and is reasonably fit for its intended purpose.
The quality and shelf life of products can be affected by the way in which they are handled after receipt stored, opened and used. The customer is responsible for following the storage and usage instructions stated on the product, the packaging or the website.
Wise Rootz accepts no liability for any loss of quality or damage demonstrably caused by incorrect storage, incorrect use, damage after delivery or failure to follow the instructions provided, insofar as this is not attributable to Wise Rootz.
The use-by date or best-before date (best before) is stated on the product or packaging where applicable. A best-before date indicates the date until which Wise Rootz guarantees the intended product quality, provided the product is stored correctly. A product with an expired best-before date is not automatically unsafe or unsound; this depends on the product in question and its condition.
A difference in personal taste, preference, experience, or whether or not a particular outcome is achieveddoes not in itself mean that a product is faulty. Wise Rootz does not guarantee individual or subjective results from the use of a product.
If a product is damaged on receipt, has been delivered incorrectly or otherwise fails to comply with the contract, the consumer must within a reasonable time of discovery to be reported to Wise Rootz. In the case of a consumer purchase, a report made within two months of discovery is, in any event, deemed to have been made in good time.
If there is a defect for which Wise Rootz is legally liable, the consumer is entitled to the legal remedies which apply in the relevant situation. These general terms and conditions do not limit these statutory rights.
Any product offered by Wise Rootz, a manufacturer or a supplier extended commercial warranty is in addition to the consumer’s statutory rights and does not limit those rights.

Article 13 - Delivery and execution

Wise Rootz takes the utmost care when processing, packing and dispatching orders.
The order will be delivered on the delivery address provided by the customer during the ordering process. The customer is responsible for checking the address details in good time and entering them correctly.
Wise Rootz aims to dispatch and deliver orders within the timeframe stated on the website or indicated during the ordering process. The stated delivery times are approximate, unless a specific delivery period has been expressly agreed.
If an order cannot be delivered within the agreed timeframe, the consumer will be informed accordingly. The consumer’s statutory rights in the event of late delivery remain fully applicable.
In the case of a consumer purchase, the risk of loss or damage during transport remains with Wise Rootz until the consumer, or a third party designated by the consumer who is not the carrier, has taken delivery of the order has in fact taken delivery of, in accordance with the statutory provisions.
If the consumer themselves appoints a carrier that is not offered by Wise Rootz as a delivery option, the risk passes to the consumer as soon as Wise Rootz has handed over the order to that carrier, to the extent permitted by law.
The customer is responsible for providing accurate and complete delivery details. If an order cannot be delivered or is returned because the customer has provided an incorrect or incomplete address, the customer may be liable for the reasonable costs of resending the order.
The customer is responsible for receiving or collecting an order in good time. If a parcel is taken to a collection point following a failed delivery attempt, the customer must collect the parcel within the timeframe specified by the carrier. If, as a result, the parcel is returned to Wise Rootz, the reasonable costs of resending it may be borne by the customer.
For products with a limited shelf life or specific storage conditions, including fresh microdosing truffles, it is important that the customer takes delivery of the parcel in good time and follows the storage instructions provided upon receipt. Wise Rootz is not liable for any loss of quality that can be demonstrably attributed to the customer failing to accept or collect the parcel in a timely manner, or failing to store the product in accordance with the instructions provided after receipt.
If Track & Trace indicates that an order has been delivered but the consumer has not received it, the consumer must to notify Wise Rootz as soon as possible. Wise Rootz can then investigate the delivery in conjunction with the carrier. A delivery confirmation from the carrier does not automatically preclude the consumer’s legal rights.
If an order is lost or damaged in transit whilst the risk remains with Wise Rootz, Wise Rootz will investigate the matter and, if Wise Rootz is legally liable, ensure that a an appropriate solution in accordance with the consumer’s statutory rights.
If an order is delivered with visible damage, we advise the customer to report this to the carrier immediately, if possible, and to keep photos of the packaging and the product. This helps Wise Rootz to assess the damage and, if necessary, to carry out an investigation with the carrier. Failure to report the matter to the carrier immediately does not, in itself, affect the consumer’s statutory rights.

Article 14 – Subscriptions and regular deliveries

If Wise Rootz offers products or services on a subscription basis or through regular deliveries, the following will be clearly set out before the contract is concluded: duration, price, delivery frequency, renewal procedure and cancellation terms stated.
A subscription or regular delivery may only be renewed or cancelled in accordance with the terms and conditions agreed upon at the time the contract was entered into and the applicable legal provisions.
If a contract is extended for an indefinite period following a specified term, a consumer may terminate that contract subject to a notice period of up to one month, unless the law provides for a more favourable right for the consumer.
A consumer must at least be able to cancel a subscription in a way that is not unnecessarily more complicated than the way in which the subscription was taken out, in accordance with the relevant legal provisions.
Any specific terms and conditions applicable to a subscription or regular delivery shall be made clearly available to the consumer before the order is placed.

Article 15 - Payment

The customer pays for the order via one of the payment methods offered at the checkout in the online shop.
Unless expressly agreed otherwise, full payment must be received before Wise Rootz processes and dispatches the order.
The customer is responsible for providing correct and complete payment and invoicing details and must report any inaccuracies to Wise Rootz as soon as possible.
If a payment is declined, cancelled, reversed or otherwise fails to go through, Wise Rootz is under no obligation to process or dispatch the order until the payment due has been received.
If, following delivery, it transpires that an amount due has not been paid, or has not been paid in full, the customer remains obliged to settle the outstanding amount.
If a consumer fails to meet a payment obligation that has fallen due on time, they will first receive a a free payment reminder with a 14-day grace period to make payment after all. If payment is still not made, Wise Rootz may charge statutory interest and extrajudicial debt collection costs in accordance with the applicable legal provisions.
If the customer, without valid reason, arranges for a payment to be reversed via a bank, credit card company, payment service or other payment provider (chargeback), whilst Wise Rootz has performed the contract correctly, the obligation to pay remains. Any reasonable costs arising directly from an unjustified chargeback may, to the extent permitted by law, be recovered from the customer.
A chargeback or payment dispute does not replace the standard procedure for Returns, cancellations or making a complaint. The consumer’s statutory rights remain fully applicable in this regard.
If Wise Rootz offers payment after delivery or another payment method via an external payment service provider, the terms and conditions of that payment service provider may also apply. Any additional terms and conditions will be disclosed during the payment process.
If payment is made, in full or in part, using a card issued by Wise Rootz gift voucher or gift card, the terms and conditions stated on the gift voucher also apply. A gift voucher cannot be exchanged for cash, unless otherwise required by law. In the event of a refund for a purchase paid for with a gift voucher, the portion paid for with the voucher may be refunded in the form of gift voucher credit, to the extent permitted by law.

Article 16 - Complaints procedure

Wise Rootz behandelt klachten over producten, bestellingen en de uitvoering van de overeenkomst zorgvuldig en binnen een redelijke termijn.
Indien de klant van mening is dat een product beschadigd, verkeerd geleverd, ondeugdelijk of anderszins niet conform de overeenkomst is, dient de klant dit within a reasonable time of discovery aan Wise Rootz te melden. Bij consumentenkoop geldt een melding binnen twee maanden na ontdekking in ieder geval als tijdig.
Een klacht kan worden ingediend via info@wiserootz.nl. Vermeld daarbij bij voorkeur:
- het ordernummer;
- een duidelijke omschrijving van de klacht;
- om welk product het gaat;
- wanneer het probleem is ontdekt;
- en, indien relevant, duidelijke foto’s van het product, de verpakking, het etiket, batchnummer en/of de beschadiging.
Bij klachten over verse, eetbare of andere beperkt houdbare producten verzoeken wij de klant zo snel mogelijk na constatering contact op te nemen. Een snelle melding is belangrijk om de staat van het product, de levering en eventuele bewaaromstandigheden goed te kunnen beoordelen.
De klant wordt verzocht een product waarover een klacht is ingediend, inclusief de verpakking en indien aanwezig het batch- of lotnummer, te bewaren totdat Wise Rootz de klacht heeft kunnen beoordelen of heeft aangegeven dat het product niet meer hoeft te worden bewaard.
Wise Rootz kan, wanneer dit redelijkerwijs noodzakelijk is voor de beoordeling van de klacht, aanvullende informatie of foto’s opvragen. Indien nader onderzoek van het product noodzakelijk is, kan Wise Rootz de klant verzoeken het product retour te sturen. Wanneer sprake is van een gebrek waarvoor Wise Rootz verantwoordelijk is, komen de redelijke noodzakelijke retourkosten voor rekening van Wise Rootz.
Klachten worden in beginsel binnen 14 dagen na ontvangst beantwoord. Indien meer tijd nodig is voor onderzoek, ontvangt de klant binnen deze termijn een ontvangstbevestiging en, waar mogelijk, een indicatie van de verdere afhandeling.
Indien een klacht gegrond is, biedt Wise Rootz een an appropriate solution in accordance with the consumer’s statutory rights, afhankelijk van de aard en omstandigheden van het probleem.
Een persoonlijke voorkeur ten aanzien van bijvoorbeeld smaak, geur, textuur of een individueel ervaren resultaat vormt op zichzelf geen productgebrek. Dit doet geen afbreuk aan het recht om een klacht in te dienen wanneer het product daadwerkelijk niet aan de overeenkomst voldoet.
Indien de klacht niet in onderling overleg kan worden opgelost, kan de consument gebruikmaken van de mogelijkheden die de toepasselijke wetgeving biedt voor buitengerechtelijke geschillenbeslechting of de bevoegde rechter.

Contact voor klachten: info@wiserootz.nl

Artikel 17 – Toepasselijk recht en geschillen

Op alle aanbiedingen, overeenkomsten en deze algemene voorwaarden van Wise Rootz is Nederlands recht van toepassing.
Indien de klant een consument is die buiten Nederland woont, laat de keuze voor Nederlands recht de dwingende consumentenbescherming waarop de consument op grond van toepasselijke wetgeving recht heeft onverlet.
Wise Rootz en de klant zullen zich bij een geschil eerst inspannen om dit in onderling overleg op te lossen. De klant kan hiervoor contact opnemen via info@wiserootz.nl.
Indien een geschil niet in onderling overleg kan worden opgelost, kan het worden voorgelegd aan de bevoegde rechter overeenkomstig de toepasselijke wettelijke regels.
Niets in deze algemene voorwaarden beperkt het recht van een consument om gebruik te maken van een beschikbare wettelijke of erkende mogelijkheid voor buitengerechtelijke geschillenbeslechting, indien en voor zover deze op het geschil van toepassing is.

Artikel 18 – Aanvullende bepalingen en intellectueel eigendom

Aanvullende of van deze algemene voorwaarden afwijkende afspraken zijn alleen van toepassing indien deze duidelijk tussen Wise Rootz en de klant zijn overeengekomen. Voor consumenten mogen dergelijke afspraken geen afbreuk doen aan dwingendrechtelijke consumentenrechten.
Alle intellectuele eigendomsrechten op de website en door Wise Rootz ontwikkelde of gepubliceerde content, waaronder – voor zover daarop intellectuele eigendomsrechten rusten – teksten, fotografie, afbeeldingen, illustraties, video’s, grafische vormgeving, productpresentaties, logo’s, handelsnamen en ander oorspronkelijk materiaal, berusten bij Wise Rootz of bij de betreffende rechthebbende/licentiegever.
Zonder voorafgaande schriftelijke toestemming van Wise Rootz is het niet toegestaan beschermd materiaal van Wise Rootz geheel of gedeeltelijk te kopiëren, reproduceren, publiceren, verspreiden, commercieel te exploiteren, te wijzigen of op andere wijze te gebruiken, behalve voor zover dit op grond van de wet uitdrukkelijk is toegestaan.
De handelsnaam Wise Rootz, het Wise Rootz-logo en andere onderscheidende merkuitingen mogen niet zonder voorafgaande toestemming worden gebruikt op een wijze die de indruk kan wekken dat sprake is van een commerciële samenwerking, goedkeuring, vertegenwoordiging of andere zakelijke relatie met Wise Rootz.
Het is niet toegestaan content van Wise Rootz zonder toestemming te gebruiken voor de promotie of verkoop van producten of diensten van derden, behoudens voor zover hiervoor schriftelijk toestemming is verleend of het gebruik wettelijk is toegestaan.
Wise Rootz kan deze algemene voorwaarden wijzigen wanneer daarvoor een redelijke aanleiding bestaat, bijvoorbeeld vanwege wijzigingen in wet- en regelgeving, bedrijfsvoering of het aanbod. Voor een bestelling geldt in beginsel de versie van de algemene voorwaarden die op het moment van het sluiten van de overeenkomst van toepassing was, tenzij een latere wijziging wettelijk verplicht is of met de klant rechtsgeldig anders wordt overeengekomen.
Indien een bepaling uit deze algemene voorwaarden geheel of gedeeltelijk nietig, vernietigbaar of niet-afdwingbaar blijkt te zijn, blijven de overige bepalingen van kracht voor zover dat juridisch mogelijk is. De betreffende bepaling wordt, voor zover mogelijk, uitgelegd of vervangen op een wijze die zoveel mogelijk aansluit bij doel en strekking van de oorspronkelijke bepaling, zonder afbreuk te doen aan dwingend recht.
Het niet onmiddellijk uitoefenen of afdwingen van een recht door Wise Rootz betekent niet dat Wise Rootz afstand doet van dat recht, tenzij uitdrukkelijk schriftelijk anders is overeengekomen.

Artikel 19 – Internationale bestellingen en geografische verkoopbeperkingen

Wise Rootz levert haar reguliere producten, waaronder ceremoniële cacao, botanische tincturen en andere daarvoor beschikbare producten, zowel binnen Nederland als naar de landen die tijdens het bestelproces als verzendbestemming worden aangeboden.
Microdosingproducten worden door Wise Rootz uitsluitend verkocht en verzonden naar afleveradressen binnen Nederland. Bestellingen van microdosingproducten met een afleveradres buiten Nederland worden niet geaccepteerd of kunnen door Wise Rootz worden geannuleerd.
Voor producten die Wise Rootz internationaal aanbiedt, is de klant verantwoordelijk voor het controleren of het betreffende product mag worden ingevoerd, ontvangen, bezeten en gebruikt in het land van bestemming, voor zover dit redelijkerwijs van de klant kan worden verlangd. Wet- en regelgeving kan per land verschillen en wijzigen.
Wise Rootz kan internationale levering naar bepaalde landen of van bepaalde producten beperken, weigeren of stopzetten wanneer dit noodzakelijk is vanwege toepasselijke wet- en regelgeving, invoerbeperkingen, vervoersbeperkingen of andere gerechtvaardigde omstandigheden.
Eventuele invoerrechten, lokale belastingen, douanekosten en andere heffingen die in het land van bestemming worden opgelegd, zijn voor rekening van de klant, tenzij tijdens het bestelproces uitdrukkelijk anders is aangegeven.
Wise Rootz is niet verantwoordelijk voor vertragingen of maatregelen van buitenlandse douane- of overheidsinstanties die buiten de invloedssfeer van Wise Rootz liggen. Dit laat de dwingendrechtelijke rechten van consumenten en de wettelijke verantwoordelijkheid van Wise Rootz voor een correcte uitvoering van de overeenkomst onverlet.
Indien een internationale zending niet kan worden ingevoerd als gevolg van een voor de klant geldende lokale invoer- of bezitsbeperking en Wise Rootz de klant vooraf voldoende heeft geïnformeerd over diens verantwoordelijkheid om de lokale regelgeving te controleren, wordt per situatie beoordeeld welke gevolgen dit heeft voor de bestelling. Eventuele niet-restitueerbare kosten die rechtstreeks voortvloeien uit de weigering of retourzending kunnen, voor zover wettelijk toegestaan, voor rekening van de klant komen.
Indien een klant een in Nederland geleverd microdosingproduct vervolgens zelf meeneemt, doorstuurt of laat doorsturen naar het buitenland, gebeurt dit buiten de leveringsovereenkomst van Wise Rootz. De klant is zelf verantwoordelijk voor het controleren en naleven van de toepasselijke wet- en regelgeving van het betreffende land.
Onafhankelijke wederverkopers, retailers, distributeurs en groothandels kunnen Wise Rootz-producten internationaal aanbieden wanneer dit binnen hun eigen bedrijfsvoering en de toepasselijke wet- en regelgeving is toegestaan. Deze partijen zijn zelf verantwoordelijk voor de naleving van de regels die gelden voor hun verkoop, export, import en distributie.
Een aankoop bij een onafhankelijke wederverkoper vindt plaats tussen de klant en die betreffende verkoper. De verkoop-, leverings- en retourvoorwaarden van die verkoper zijn op die aankoop van toepassing, tenzij uitdrukkelijk anders is overeengekomen.

Artikel 20 – Leeftijdsgrens voor microdosingproducten

Microdosingproducten van Wise Rootz worden uitsluitend verkocht aan personen van 18 jaar en ouder.
Door een microdosingproduct te bestellen, verklaart de klant dat hij of zij op het moment van het plaatsen van de bestelling minimaal 18 jaar oud is.
The customer is responsible for naar waarheid verstrekken van leeftijdsgegevens en mag geen bestelling plaatsen voor een minderjarige met als doel de leeftijdsbeperking te omzeilen.
Wise Rootz behoudt zich het recht voor om, wanneer daar een redelijke aanleiding voor bestaat, leeftijdsverificatie te verlangen voordat een bestelling met microdosingproducten wordt verwerkt of geleverd.
Indien blijkt of redelijkerwijs wordt vermoed dat niet aan de toepasselijke leeftijdsvoorwaarde wordt voldaan, kan Wise Rootz de bestelling weigeren of annuleren. Indien een reeds betaalde bestelling om deze reden vóór levering wordt geannuleerd, wordt het betaalde aankoopbedrag terugbetaald overeenkomstig de toepasselijke wettelijke regels.
Andere producten van Wise Rootz waarvoor geen specifieke wettelijke of door Wise Rootz gehanteerde leeftijdsbeperking geldt, vallen niet automatisch onder deze 18+-voorwaarde.